Refund policy
VELORA Refund & Return Policy
We want you to love your VELORA purchase. If you experience an issue with your order, please contact us within 30 days of delivery.
Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. Items must also be returned in their original packaging.
For hygiene and safety reasons, used or opened beauty, skincare, cosmetic, and personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photos of the item and packaging.
If approved, we will arrange an appropriate replacement or refund.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Cancellations
Orders may only be canceled before they have entered processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs for standard returns. If an item arrived damaged, defective, or incorrect, please contact us before returning it.
Contact Us
For return or refund questions, contact us at: