Shipping policy
VELORA Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotions, or periods of high order volume.
Estimated Delivery
After processing, most orders are estimated to arrive within 7–15 business days. Delivery times are estimates and may vary depending on destination, carrier delays, customs, weather, or other circumstances outside our control.
Some items in the same order may be shipped separately and arrive in multiple packages.
Tracking
When tracking information is available, customers will receive a shipping confirmation email containing their tracking details. Please allow time for tracking information to update after shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or fulfillment.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can help investigate the shipment.
International Orders
International shipments may be subject to customs duties, taxes, or import fees depending on the destination. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.
Contact Us
For questions regarding your shipment, contact us at: